This Guide is based on the END approach to responding to acutely distressed persons.
Align
Right
This Guide has been produced in response to an identified need of solicitors and other legal professionals for guidance on how to respond to clients and colleagues who are experiencing acute psycho-emotional distress such as aggression, grief, or potential suicidality.
This Guide is based on the END approach to responding to acutely distressed persons and provides:
END theory overview
Example conversations and responses for direct use on an ad-hoc basis
The first section of this Guide provides general advice on responding to and de-escalating phone conversations with a person experiencing emotional distress. The second section outlines how to identify, assess, and respond to suicidal ideation. It concludes with information and strategies for recovering from a difficult conversation.
Any application of this resource should be accompanied by independent assessment of the relationship, context, and particular conversation taking place. There is never a “one size fits all” approach to sensitive conversations and crisis support.
